Answer your guests' questions at any hour
Questions come in at night, on weekends or when the front desk is busy with something else. GoLobby answers them right away in your website chat, with your hotel's information, and leaves you what needs a person.
What it answers
Everything you entered in the dashboard, in the language the guest writes in.
Your hotel
Rooms, services, location, and check-in and check-out times.
Your policies
Check-in and check-out, cancellation, payments, children, pets and any other rules you enter.
Frequently asked questions
The answers you already give every day, always the same.
Reference rates
If you enter them, it shares them as a reference, subject to availability and the hotel's confirmation.
Anything that needs your team comes to you
The assistant doesn't improvise. Whatever it can't resolve with your information, it passes to you.
Questions passed to you
If it doesn't have the answer, it tells the guest and passes the question to you, with an email notification.
Booking requests
It takes dates, occupancy and contact details, and passes the request on to you for your hotel to confirm.
Take over
From the dashboard you see every conversation and can reply yourself whenever you want.
Start today
Sign up your hotel, add your information and let GoLobby answer your guests' questions.
Sign up your hotel